Shipping and Return Policy
We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. MINC is our fulfilment partner. PostNL and UPS handles the distribution of our products. When your product is dispatched, we will give you a track & trace code, which gives you the opportunity to trace your product. We undertake to deliver products within 3 working days. If a delivery is delayed, we will notify you via e-mail. We guarantee that a delivery will always be made within 60 days of our order confirmation. If we do not meet that guarantee, you have the option to (a) request an immediate refund of the purchase price for the product(s), or (b) request that we send a product that replaces the initial product.
Return and Refund Policy
We hope that you love the scent of YVRA as much as we love it. But we want you to be happy. Our return policy applies only if you bought your YVRA product here. If you bought it at a retail store and would like to return or exchange it, please contact the store directly. If you bought your product here and for some reason are not totally happy with it, you can return it in new and unopened condition within 30 days of the purchase date for a refund. We do not credit or refund shipping charges. We recommend using a traceable carrier (like PostNL or UPS), insured for the full value of the return merchandise. We are not responsible for return packages lost en route. YVRA does not process exchanges on gift orders. Any credit for items returned from a gift order will be issued to the original purchaser. If you need to return your product, please email us at firstname.lastname@example.org.